Shipping policy

Thank you for shopping with Teddo. Below you'll find everything you need to know about how we process and deliver your order.

Processing time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after your order is placed. You will receive an email confirming your order as soon as it is placed, and a second email with your tracking information once your order has shipped.

Delivery time

Once your order has shipped, delivery takes 4 to 8 business days, depending on your location. All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the carrier, weather, or other events beyond our control.

Shipping destinations

We currently ship to the United States, Canada, the United Kingdom and Australia.

Shipping rates

Shipping is free on all orders, with no minimum purchase required.

Order tracking

Once your order ships, you will receive an email with a tracking number and a link to follow your package. Please allow up to 48 hours for the tracking information to update.

Orders with more than one item

If you order more than one item, your products may arrive in separate packages and on different days. You will receive tracking information for each package.

Incorrect shipping address

Please double-check your shipping address before completing your order. If you notice a mistake, contact us as soon as possible at myteddostore@use.startmail.com and we will do our best to update it before your order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.

Lost or missing packages

If your tracking shows your package as delivered but you haven't received it, please check around your property and with your neighbors, and wait one or two business days, as packages are sometimes marked as delivered early. If you still can't find it, contact us at myteddostore@use.startmail.com and we'll help you resolve it.

Damaged or defective items

If your order arrives damaged or defective, please contact us at myteddostore@use.startmail.com with your order number and a photo of the item. For more details, please review our Refund Policy.

Contact

If you have any questions about shipping, contact us at myteddostore@use.startmail.com.